Return Policy

At Lumen Wellness Clinic, we want you to be confident in your purchase. If you need to return a product, please review our policy below.

Standard Returns

Supplements may be returned within 14 days of delivery provided they are:

• Unused

• Unopened

• In their original packaging

• In resalable condition

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original method of payment.

Please note that shipping charges are non-refundable unless the return is due to our error or a damaged or defective product.

Satisfaction Exceptions

We understand that every patient is different. If you are not satisfied with your purchase but your product does not meet the standard return requirements, you may request a special exception.

To request an exception, please email info@lumenwellness.clinic with:

• Your order number

• The product purchased

• A brief explanation of your concern

Each request will be reviewed on a case-by-case basis. While exceptions are not guaranteed, we are committed to working with our patients to find a fair resolution whenever possible.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible at info@lumenwellness.clinic so we can resolve the issue promptly.

Contact Us

If you have any questions about our Return Policy, please contact us at:

Email: info@lumenwellness.clinic